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Fire & Water - Cleanup & Restoration

3 Things You Should Expect From a Mitigation Company

8/25/2020 (Permalink)

Image of a telephone operator 24 hour access to SERVPRO.

A burst pipe in your client's building doesn't politely wait until business hours to occur. When this happens, the business owner needs a water restoration company in Pocatello, ID, that can address the problem at any hour of the day. A 24 hour call center and technicians who are available around the clock are two of the things that ensure SERVPRO is Faster to Any Size Disaster. Here are three things you should be able to expect from the company handling the damage to your client's building.

3 Things To Expect From The Company Handling Water Damage

1. Quick Response

No matter how good the remediation services a company offers, it doesn't help building owners if they don't answer the phone. Even if damage happens in the middle of the night, they need to be able to expect a fast response within one hour of reporting it. Waiting until the next morning can lead to more problems.

2. Speedy Arrival

After the initial call, technicians should spring into action. Depending on the type and severity of the problem, it may take a little while to collect all the equipment and assemble the team needed to tackle it. With 24 hour access, however, it is reasonable to expect an arrival within four hours of the initial call. A speedy arrival is possible when a mitigation company is always open.

3. Timely Debriefing

The first thing technicians do when they arrive on the scene is survey the damage. This assessment often involves listing all problems directly caused by the event as well as related fallout in adjacent areas. Everything that needs to be restored must be documented. No matter how vast the damage, however, within eight hours, the building owner should be able to sit down with the project lead and discuss the work needed to repair the building.

When commercial property sustains water or fire damage, time is of the essence. Your clients need 24 hour access to a mitigation company that can handle it in a hurry.

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